Customer Experience Management Africa Summit

Africas largest CX gathering

16 - 17 August 2017   |   Century City Conference Centre, Cape Town


The 6th edition of the CEM Africa Summit commits to strengthen the industry within the African continent.

CEM Africa 2017

CEM Africa is a meeting place for CX professionals and innovative CX solution providers. The show takes place on the 16th & 17th of August 2017 at the state of the art Century City Conference Centre in Cape Town, where like-minded customer experience experts and the top CX solution providers gather for an informative and educational summit with the common goal of improving customer experience across Africa. The event will provide a platform for like-minded CX professionals to showcase their industry knowledge as well as solutions to better the customer’s perception of the brand.

Expert Keynotes

Workshop Sessions

Networking Opportunities



Take a look at the various current trends affecting CX professionals that will be covered at the CEM Africa Summit.

Personalised experiences

Leverage new technology such as Artificial Intelligence and Virtual Reality to create experiences that are unique to the individual to drive engagement.

How do you make technology human?

With the rapid growth in technological abilities, organisations are looking to digitise many processes.

Customer security

Customers are becoming more aware of privacy and security risks.


How to bring emotion into business

In order to engage with the customer, the organisation needs to tap into these emotions.

Simplifying processes and solutions

Sometimes the best solutions are the most simple in engaging with customers.

Reshuffling the organisation

Organisations are breaking down the traditional siloed structures to enable customer-centricity.


What is the correct way to measure customer experience?

This panel will take a look at the various methods of measuring CX.

Does customer satisfaction drive loyalty?

If the customer is happy with their experience, does this mean that they will come back for more?

Anticipating value

Organisations need to find out and anticipate what the modern, complicated customer deems valuable.

Advisory Panel

These experts are embedded in the industry, enabling them to provide practical knowledge on a variety of topics.

Shep Hyken

Customer Service Expert

Shep Hyken is a customer service expert, professional speaker & bestselling author.

Ian Golding

Certified Customer Experience Professional

Ian Golding is a Certified Customer Experience Professional & CX Specialist.

Iain Meaker

Executive Manager Commercial Distribution, Comair

Iain Meaker has over 20 years experience in the travel industry, working across a number of travel sectors.

Prof. Adre Schreuder

CEO & Founder, Consulta & SAcsi

Adré Schreuder is considered to be the subject matter specialist in the field of customer experience measurement and management.

Requested solutions

Featuring leading solution providers offering products such as:

  • Cross-channel Orchestration
  • Customer Intelligence
  • CX Consulting
  • User Experience Design
  • Customer Journey Mapping

  • Enterprise Social Collaboration
  • Multichannel Feedback
  • Data Management
  • Digital Marketing Platforms

  • CRM Solutions
  • Intelligent Advertising
  • Marketing Cloud Services
  • Contact Centre Optimisation

Become a sponsor

Introducing the Customer Experience Africa Awards

The CXA Awards celebrate and promote the highest level of CX across Africa.
The CXA Awards gala dinner will be an evening of glamour and prestige while we celebrate CEM's top achievers.

Click here to nominate


The CEM Africa Summit hosts a number of business opportunities for customer experience leaders to share ideas

Meet industry leaders

Customer Experience executives spanning all industries across Africa will be presenting and networking at the summit

Variety of brands

CEM Africa brings a variety of successful brands that will be showcasing how they have used customer experience in their organisation.

Engage with the latest trends

CEM Africa provides a platform for the sharing of knowledge and engagement with discussion surrounding CX trends.

Interactive workshop sessions

Hear from leading innovators in focused 60 minute workshop sessions. The workshops are scheduled in advance as the topics are marketed made available during the build up to the summit.

Attend the top CX event in Africa

Align yourself or your organisation with the top CX innovators across industries.

Extended networking time

CEM Africa 2017 will present you many more opportunities to network with your fellow CX professionals.

The Customer Power Team

In a unique initiative, the event will bring together the power team that manages Customer Experience within the organisations; from the client services, marketing, operations, customer experience, CX specialist, operations, business development and contact centre management teams, in a full effort to transform Customer Experience in the organisation.

Business meetings

The CEM Africa Summit provides a space for the sharing of ideas for the promotion of the CX industry in Africa.

Some of Our Statistics

companies attended
keynote speakers


Take a look at the latest updates on the CEM Africa Summit

It's time to give Africa's CX leaders the recognition they deserve.

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Adré Schreuder, CEO, Consulta & Founder of SAcsi is considered to be the subject matter specialist in the field of customer experience measurement and management.

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Meet the Judges Our panel of experienced CX leaders have been carefully selected to assess the award finalists. The judges have categorised the core competencies of customer experience.

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