• CEM Africa Summit
    Conference Summit
    31 July - 1 August 2019
    Cape Town

CEM Africa Summit | A Practical Journey Through Customer Centricity.

CEM Africa is a meeting place for CX professionals and innovative CX solution providers. Where like-minded customer experience experts and the top CX solution providers gather for an informative and educational summit with the common goal of improving customer experience across Africa. The event will provide a platform for like-minded CX professionals to showcase their industry knowledge as well as solutions to better the customer’s perception of the brand.

This is a chance for delegates to meet and gather knowledge from an exclusive group of industry leaders from the most innovative and disruptive brands as they share practical knowledge and detailed stories of their great successes and epic failures, discuss the future of CX, and explore the ever changing CX landscape.  

 We promise to cover the latest insights on the customer journey for gaining deeper customer understanding and give practical ways to improve the profit and retention of profits of organizations through practical examples, effective use of customer data and case studies to be presented by industry experts and professionals. 

Customer Journey at the Core

2019 sees a shift in the content design structure; more customer centric and a deeper focus on practical application through Case Studies and Whitepapers. The main plenary and workshop content will follow the customer journey from awareness to advocacy and everything between. Only practical examples and case studies will feature in 2019, to ensure that every minute spent at CEM 2019 is of great value.

 

 

Advisory Panel

Utilising their extensive industry experience,the advisory panel is key to building the conference agenda

Ian Golding

Certified CX Professional
Customer Experience Consultancy Ltd

Leigh Moon

Managing Executive Client
Experience, SA Home Loans

Diane Magers

CEO
CXPA (USA)

Julia Ahlfeldt

CX
Consulting

Chantel Botha

CX Consultant
BrandLove

Clint Payne

Head of CX
Multichoice Group

Mike Joubert

Founder
The Billybo Group

2019 Solutions Display


Featuring leading solution providers offering products such as:

  • CX Consulting
  • Cross-channel Orchestration
  • Customer Intelligence
  • User Experience Design
  • Customer Journey Mapping
  • Multichannel Feedback
  • Digital Marketing Platforms

  • CRM Solutions
  • Intelligent Advertising
  • Marketing Cloud Services
  • Contact Centre Optimisation
  • Enterprise Social Collaboration
  • Data Management

 

Testimonials


 

Event Videos


Julia Ahlfeldt CCXP

Julia Ahlfeldt CCXP

CEM Africa Summit: 1 - 2 August 2018 | CTICC | Cape Town

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Chantel Botha Brandlove

Chantel Botha Brandlove

CEM Africa Summit: 1 - 2 August 2018 | CTICC | Cape Town

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Diane Magers CXPA

Diane Magers CXPA

CEM Africa Summit: 1 - 2 August 2018 | CTICC | Cape Town

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