• Connect with industry leaders
    Interactive panel discussion
    Large Audience
    2017 brings a new experience to workshop audiences
    In a unique initiative, the event will bring together the power team that manages Customer Experience
    within the organisations; from the client services, marketing, operations, customer experience,
    CX specialist, operations, business development and contact centre management teams,
    in a full effort to transform Customer Experience in the organisation.
  • Meet Our Advisory Panel

    Iain Meaker

    Executive Manager
    Commercial Distribution, Comair

    Ian Golding

    Certified Customer
    Experience Professional

    Prof. Adré Schreuder

    CEO, Consulta

    Shep Hyken

    Customer Service Expert
    Our advisory panel members are instrumental in assisting with the conceptualisation and crafting of the conference agenda.
    Utilising their extensive industry experience, they are able to assist with designing a programme, which offers real educational value.

16 - 17 August 2017   |   Century City Conference Centre, Cape Town


CEM Agenda

The CEM Africa Summit agenda delves into the hot topics and key trends in the CX industry. With the assistance of an advisory panel of experts. 




2017 & Beyond

2017 will take a look at what is currently occurring in the industry, as well as in anticipation of what will happen next.



What to Expect

The summit will provide a platform for like-minded CX professionals to showcase their industry knowledge.






CEM Africa is a meeting place for CX professionals and innovative CX solution providers. The show takes place on the 16th & 17th of August 2017 at the state of the art Century City Conference Centre in Cape Town, where like-minded customer experience experts and the top CX solution providers gather for an informative and educational summit with the common goal of improving customer experience across Africa. 

We have 4 unique tracks:

  • The influence of advancing technology
  • Redesigning the customer journey
  • Internal changes for positive experiences
  • Understanding the customer