The Customer Experience Management Africa Summit is co-located with the CXA Awards. Click here to visit the CXA Awards website

CEM Summit

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Marek Zmyslowski, CEO & Founder of HotelOga, will be speaking at the 6th Annual CEM Africa Summit.

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The SA Customer Satisfaction

SAcsi's most recent Customer Index surrounding life insurance has put Metropolitan as the organisation that customers are most satisfied with, with Old Mutual coming in second.

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Reshma Subramoney, Head of Customer Experience & Business Assurance at Hollard Insurance, has joined the variety of speakers who will be presenting at the 6th Annual Customer Experience Management Africa Summit.

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The boundary between digital and physical keeps getting blurrier, and emerging tech like virtual reality and AI-powered chatbots is going mainstream.

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Richard Sheahan - joins CEM 2017

Richard Sheahan, Principal Consultant, Forrester has joined as a speaker for the 6th Annual Customer Experience Management Summit.

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Workshops - CEM 2017

The 6th CEM Africa Summit is enlisting the continent's top heads of customer experience, client services, operations, and technology to present key topics generated with the assistance of our esteemed advisory panel of industry experts.

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Kevin Seaman - Joins CEM agenda

Kevin Seaman, National Patient Experience Manager, Mediclinic will be speaking at the 6th Annual CEM Africa Summit.

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Africa's CX leaders joining CEM

The 6th CEM Africa Summit is enlisting the continent's top heads of customer experience, client services, operations, and technology to present key topics generated with the assistance of our esteemed advisory panel of industry experts.

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Julio Hernandez, Head of Global Customer Centre of Excellence, KPMG will be speaking at the 6th Annual Customer Experience Management Africa Summit.

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Advisory Panel - CEM 2017

The 6th CEM Africa Summit will provide a platform for like-minded CX professionals to showcase their industry knowledge as well as Solutions to better the customer's perception of the brand.

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