The Customer Experience Management Africa Summit is co-located with the CXA Awards. Click here to visit the CXA Awards website

CEM Summit

You are here

Read more

Read more

Read more

Sustainable customer centricity

Read more

Contact Centre CX Woes?

Read more

Marek Zmyslowski, CEO & Founder of HotelOga, will be speaking at the 6th Annual CEM Africa Summit.

Read more

The SA Customer Satisfaction

SAcsi's most recent Customer Index surrounding life insurance has put Metropolitan as the organisation that customers are most satisfied with, with Old Mutual coming in second.

Read more

Reshma Subramoney, Head of Customer Experience & Business Assurance at Hollard Insurance, has joined the variety of speakers who will be presenting at the 6th Annual Customer Experience Management Africa Summit.

Read more

The boundary between digital and physical keeps getting blurrier, and emerging tech like virtual reality and AI-powered chatbots is going mainstream.

Read more

Richard Sheahan - joins CEM 2017

Richard Sheahan, Principal Consultant, Forrester has joined as a speaker for the 6th Annual Customer Experience Management Summit.

Read more

Pages