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Former Head of Customer Experience
MTN Nigeria

Andrew Esemezie- Head of Customer Experience at MTN Nigeria with a Customer Base of over 60m . Andrew Esemezie led the Customer Experience Transformation Program of MTN Nigeria (Perfect 10) A, Strategist with over 16 years in Telecommunications and extensive experience managing complex, enterprise programs and projects rwith budgets valued at $200m +/-, and leading large teams (inclusive of vendors, Project Managers, and Resources) . Highly skilled in leading cross- functional teams and focused on continual service improvement to maintain top-tier quality standards in Customer Experience and ultimately drive Business Performance. Result-driven, highly self- motivated ability, to radiate positive energy and excellent Communication and Interpersonal Skills, Andrew is a certified Net Promoter Score (NPS) Associate

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