The boundary between digital and physical keeps getting blurrier, and emerging tech like virtual reality and AI-powered chatbots is going mainstream. This is raising the bar for customer experience (CX): It's becoming not only omnichannel but more multisensory and complex to design. To adapt, companies must embrace a design thinking approach focused not on technology but on ease, effectiveness, and emotion.
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About CEM Africa Summit
CEM Africa is a meeting place for CX professionals and innovative CX solution providers, where like-minded customer experience experts and the top CX solution providers gather for an informative and educational summit with the common goal of improving customer experience across Africa. The event will provide a platform for like-minded CX professionals to showcase their industry knowledge as well as solutions to better the customer’s perception of the brand.
Kinetic is an international business-to-business conference and exhibitions producer based in Cape Town. Our mission is to equip senior management executives with knowledge, market intelligence and viable commercial opportunities. Kinetic are leaders in providing business facilitation platforms throughout Africa.
For general information about the CEM Africa Summit, including registration, please contact us at:
+27 (0)21 180 4700
+27 (0)86 547 5371
2nd Floor, Dean Street Arcade Dean Street, Newlands, Cape Town, 7700, South Africa
How Machine Learning Improves #CustomerExperience (and Increases Revenue) |https://t.co/A2Vpz7OgRL