SAcsi's most recent Customer Index surrounding life insurance has put Metropolitan as the organisation that customers are most satisfied with, with Old Mutual coming in second. The South African Customer Satisfaction Index for life insurance comprises of three measurement tools namely the Customer Expectations Index, Perceived Quality Index, and a Perceived Value Index.
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About CEM Africa Summit
CEM Africa is a meeting place for CX professionals and innovative CX solution providers, where like-minded customer experience experts and the top CX solution providers gather for an informative and educational summit with the common goal of improving customer experience across Africa. The event will provide a platform for like-minded CX professionals to showcase their industry knowledge as well as solutions to better the customer’s perception of the brand.
Kinetic is an international business-to-business conference and exhibitions producer based in Cape Town. Our mission is to equip senior management executives with knowledge, market intelligence and viable commercial opportunities. Kinetic are leaders in providing business facilitation platforms throughout Africa.
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