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before joining nlighten in 2010, brendon held a number of customer experience management positions at a variety of local and international organisations. In his career, which spans almost two decades, he has worked closely with leading financial institutions, hotels and retail giants.
Having established a reputation for being able to look at an organisation from both sides – within and from the customer’s point of view – while remaining focused on enhancing customer experience, brendon is able to share unique insights with thought leaders and clients that add value.
Brendon’s core philosophy when it comes to instilling a customer centred culture in an organisation, is that buy-in from key stakeholders is vital to a company’s ongoing success.


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