| 16 Pickwick Road, Salt River, Cape Town, 7700, South Africa http://nuworldtitle.com/mapDeon Scheepers is the Senior Manager for Strategic Business and Solutions Consulting at Genesys for the African region. In this capacity, he collaborates closely with internal sales teams, channel-partners and customers to demonstrate how technology solutions can resolve customer service challenges, achieve business objectives, improve customer experience and drive digital transformation strategies. He has worked on large scale customer experience projects across a range of vertical sectors and contributed to the industry in technical, sales, managerial and consulting roles over the past three decades. As an accomplished contact centre professional and customer experience though-leader, Deon is regularly quoted in major publications and is a frequent speaker at industry events. Deon is currently a registered member of the Independent Customer Contact Centre Association (ICCCA) and a practice member of the global ISO/PC 273: Customer Contact Centres Standards Committee.