Grace Sikapokoo is the Chief Customer Officer for AIG SA and Africa, based in Johannesburg, SA. She started her career as a market research analyst and realized how much she enjoyed listening to customers and helping businesses to understand and improve their services to customers. After completing her post graduate diploma specializing in marketing research she worked as a strategy analyst and part of that role introduced her to Customer experience management, which became her first love after her family. She later formed the first Research and Customer Experience department at Old Mutual Insure, which was the foundation of the Customer centric drive that the company has today. During her time there she also completed her MBA that focused on the development and execution of customer centric strategies, which she is quite passionate about. When Grace is not working on building a customer centric culture at AIG, she is a wife and mother of 3 lovely children under the age of 9.
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