Lizette Akker

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Managing Executive
IQ Business

Lizette started her career in the Financial Services Industry in 1994, and has gained over 20 years’ experience across a diverse range of organisations including but not limited to Alexander Forbes, Standard Bank, AA Autobay, Nedbank, FNB, Old Mutual, Aon Hewitt, Liberty, DBSA, Carfind, Barclays Africa (Absa), MMI, SBV and TransUnion. Lizette is passionate about Customer Experience and the Outside In philosophy, and has led numerous training, coaching, facilitation and consulting engagements using a combination of process and business improvement techniques, including the CEMMethod™. Her projects have ranged from small departmental operational improvements to more complex re-engineering projects affecting people, processes and technology that achieve desired customer outcomes, while also meeting key business objectives relating to operational efficiency, cost reduction and revenue increase. Lizette is currently a Managing Executive at IQ Business and leads the Customer Experience Management team. Lizette has a Project Management diploma, and a B.Sc Information Systems Degree. Lizette is also an accredited Lean Six Sigma Green Belt, Certified Process Professional (CPP) Champion, Accredited Customer Experience (ACX) Master and Coach.