The Customer Experience Management Africa Summit is co-located with the CXA Awards. Click here to visit the CXA Awards website

Louise van der Hoven

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Founding Director, Client
Experience Consultancy

Louise is a founding partner in the Client Experience Consultancy based in Johannesburg www.clientexperienceconsultancy.co.za She returned to SA two years ago with her family when her South African husband had had enough of living on the ‘soggy island’! Louise completed her MBA at Wits Business School and has an LLB(Hons) from Birmingham. Louise has worked with some well know brands over the years; Abbey National (now Santander), Open University, Royal Mail, Guinness, Cranfield University, Barclays International and Barclays Wealth, FNB, Nedbank and Aegis Insurance giving her a wealth of experience of ‘client’. Louise led the development and implementation of client experience (CX) across America, UK, Europe, Asia and the Middle East for Barclays Wealth where she was a Director. Her knowledge and experience spans all aspects of CX and she understands the internal and external challenges anyone engaged in CX is likely to face and can help overcome them with a pragmatic, actionable approach.