Ric Wilson has over 20 years’ experience within the Contact Centre Industry He is Subject matter expert in the Workforce Optimisation Suite. He is involved in development of proposals, installations, training and support in the Workforce Optimisation Suite as well as Consultancy throughout Africa: The WFO Suite contains: Aspect Workforce Management, Aspect Quality Management and Aspect Performance Management. Ric is currently the President/CEO of the ASUGA Board (Aspect Software User Group Association) An International User Group Ric led a team of Industry Experts to develop the Nation Qualification for Contact Centres. It is a 3 tier Qualification for Agents, Leaders and Mangers while in New Zealand This Qualification is fully supported by the New Zealand Government as well as the New Zealand Qualifications Authority, and has been widely seen as a major step forward in the Contact Centre Industry. Below are some or the companies Ric has worked in; Telecom New Zealand (Telecom Group is New Zealand’s largest Telecommunications Company - working toward achieving the overall goal of being the best performing, customer focused, online and communications company in Australasia) ANZ National Bank Limited (ANZ National Bank offers a full range of financial products and services in New Zealand and Australia and has overseas representation in Asia, the Pacific, UK/Europe and the United States. With total assets of AUD 177 billion, ANZ is also one of the world's 100 largest banks) Ninzi Connect Software (Ninzi Connect is an Aspect Partner in South Africa, selling and supporting Aspect Products such as Workforce Optimisation, Back Office Optimisation and Omi-Channel. They also offer Consultancy to improve you Contact Centre) .
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