The Customer Experience Management Africa Summit is co-located with the CXA Awards. Click here to visit the CXA Awards website

Frequently Asked Questions

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1. CEM Africa Summit

16 & 17 August 2017 | Century City Conference Centre, Cape Town

2. Customer Service

If you have any questions about the event, do not hesitate to email us

3. Registration

Registration can be completed through your sales representative or through the website registration form, here

4. Agenda

If you are registered to attend and would like an updated copy of the agenda, you can requests on through the producer




Registration will be at the concierge desk of the Century City Conference Center. You need not bring anything along with you as you are automatically added to the attendee list when you register.

You can enter via the designated parking area around the back (level 0) or via the drop off area around the front of the venue. Below you will find a map to the parking area. Please note that parking is complimentary, and you can collect your ticket at the help desk.

At registration you will receive

  • Your delegate badge - without a badge you will not be allowed into the main plenary and workshop sessions.
  • CEM Event brochure
  • Delegate gift bags

If you require accommodation for the event please request our "CEM Accommodation and Directions" information sheet via
Our venue is proudly Kosher/Halaal friendly. However should you require a specific meal, please send your requirements to
The wifi at the venue is password protected. You will be able to find this password in your event brochure on the day.
The dress code is Business Formal
 We endeavor to get the presentations up after three working days of the event you will be sent a link to complete the event feedback form. Once completed you can download the event presentations.
 As an attendee you will receive periodic updates. However, you are welcome to request any information, such as an updated agenda, at any time via
As an attendee you will have 3 days to make your selections. Should you not make a selection, you will be allocated a workshop. Please be advised that you need to stick with your selections as you will not be allowed to enter a workshop you are not registered for.

The agenda allocates 3 workshop sessions;( 2 sessions on Day 1 and 1 session on Day 2). You will be required to select 1 workshop in each sessions. 
Totaling 3 selected workshops for the Summit.
If you need further assistance in understanding the selection process or assistance in making your selections please contact your delegate sales team member or send an email to .Workshops can only be selected via the website link sent to attendees via our update emails or via your delegate sales representative


All our event information is private and is accessed by entering the event password #CEM

Session question and answer, In each session attendees will be able to relay their questions directly to the moderator and respective speaker. Fellow attendees are also able to up-vote questions to ensure they are addressed before less relevant ones. These questions are answered in real time during the session.

 Live polling, Attendees will have the opportunity to rate speakers, presentations, and a particular session.
Session and event feedback, Complete the event feedback form via the app. Attendees will be able to rate, comment, and grade all aspects of the event from venue to food and the event in its entirety.
Speaker profiles, Get to know the speakers by reading up on speaker profiles and accessing speaker company websites and social media links.


Take a look at the various current trends affecting CX professionals that will be covered at the CEM Africa Summit.

Personalised experiences

Leverage new technology such as Artificial Intelligence and Virtual Reality to create experiences that are unique to the individual to drive engagement.

How do you make technology human?

With the rapid growth in technological abilities, organisations are looking to digitise many processes.

Customer security

Customers are becoming more aware of privacy and security risks.


How to bring emotion into business

In order to engage with the customer, the organisation needs to tap into these emotions.

Simplifying processes and solutions

Sometimes the best solutions are the most simple in engaging with customers.

Reshuffling the organisation

Organisations are breaking down the traditional siloed structures to enable customer-centricity.


What is the correct way to measure customer experience?

This panel will take a look at the various methods of measuring CX.

Does customer satisfaction drive loyalty?

If the customer is happy with their experience, does this mean that they will come back for more?

Anticipating value

Organisations need to find out and anticipate what the modern, complicated customer deems valuable.