The Customer Experience Management Africa Summit is co-located with the CXA Awards. Click here to visit the CXA Awards website

Frequently Asked Questions

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1. CEM Africa Summit

1 - 2 August 2017 | CTICC East, Cape Town

2. Customer Service

If you have any questions about the event, do not hesitate to email us

3. Registration

Registration can be completed through your sales representative or through the website registration form, here

4. Agenda

If you are registered to attend and would like an updated copy of the agenda, you can requests on through the producer

 

 


FREQUENTLY ASKED QUESTIONS


 Registration will open 1hour 30 minutes before the start of the conference.

Registration will be at the registration desks of the CTICC, Cape Town. You need not bring anything along with you as you are automatically added to the attendee list when you register. Please note that parking is complimentary, and you can collect your ticket at the help desk.

At registration you will receive Your delegate badge - without a badge you will not be allowed into the main plenary.

"Police : 021 467 8000 /1 /2
  • Fire Station : 107
  • Medical Emergency : 084 124
  • Cape Town International Convention Centre : 021 410 5000
  • Kinetic Event Organiser : (+27) 083 238 3164

Accounts department Should you have a payment query please contact Simone Karsten or Megan Mitchley via (+27) 021 180 4700 or click here to send us an email
To be confirmed
As an attendee you will receive periodic updates. However, you are welcome to request any information, such as an updated agenda, at any time via customerservice@kineticevents.net
We endeavour to get the presentations up after three working days of the event you will be sent a link to complete the event feedback form. Once completed you can download the event presentations.
Smart Casual
"CTICC East building Cnr of Rua Bartholomeu Dias and Heerengracht street, Cape Town. "
There is underground parking provided at the venue. Parking garage P2
"Note pads and pens are provided by the venue. We recommend you bring a power bank/additional battery pack as charging ports are limited.  Business cards - networking is our main objective, although you are able to swop contacts via the app we recommend bringing along business cards for any additional people you would like to connect with.
"For everything else there is Customer Service. Our customer service desk is monitored by more than 1 person dedicated to assisting you with any other questions you may have about the event. customerservice@kineticevents.net (+27) 021 180 4700.

You can also visit our registration area should you have any app related questions or require any additional assistance with regards to your attendance throughout the 2 days

Cape Heritage Hotel 90 Bree St, Cape Town City Centre, Cape Town, 8000, South Africa
capeheritage.co.za
4 Min 1.2km
+27 21 424 4646
info@capeheritage.co.za

The Westin
Cape Town Convention Square, Lower Long Street, Cape Town, 8000, South Africa 
www.westincapetown.com
1 Min 62m
+27 21 412 9999  

Protea Hotel Cape Town
North Wharf 1 Lower Bree Street, Foreshore  Cape Town  8002  South Africa 
www.marriott.com/hotels/travel/cptnw-protea-hotel-north-wharf-waterfront
3min 260m
+27-21-4434600

Radisson Blu Hotel & Residence
22 Riebeek Street
Cape Town, South Africa
www.radissonblu.com
8 Min 550m +27 21 467 4000
info.capetown.residence@radissonblu.com

Southern Sun
The Cullinan 1 Cullinan St, Cape Town City Centre, Cape Town, 8001
www.tsogosun.com/the-cullinan
+27 21 415 4000
sscullinan.reservations@tsogosun.com

KEY TOPICS

Take a look at the various current trends affecting CX professionals that will be covered at the CEM Africa Summit.

Personalised experiences

Leverage new technology such as Artificial Intelligence and Virtual Reality to create experiences that are unique to the individual to drive engagement.

How do you make technology human?

With the rapid growth in technological abilities, organisations are looking to digitise many processes.

Customer security

Customers are becoming more aware of privacy and security risks.

 

How to bring emotion into business

In order to engage with the customer, the organisation needs to tap into these emotions.

Simplifying processes and solutions

Sometimes the best solutions are the most simple in engaging with customers.

Reshuffling the organisation

Organisations are breaking down the traditional siloed structures to enable customer-centricity.

 

What is the correct way to measure customer experience?

This panel will take a look at the various methods of measuring CX.

Does customer satisfaction drive loyalty?

If the customer is happy with their experience, does this mean that they will come back for more?

Anticipating value

Organisations need to find out and anticipate what the modern, complicated customer deems valuable.