2018 Leadership Council

Diane Magers

CEO, CXPA (USA)

Julia Ahlfeldt

CX Consulting

Chantel Botha

Customer Experience Consultant, BrandLove

Mike Joubert

Founder, The Billybo Group

Prof. Adre Schreuder

CEO & Founder, Consulta & SAcsi

Introducing CEM Africa's first Leadership Council

In an effort to ensure that CEM constantly and consistently offers the finest CX content on the continent we have created a council of CX leaders that will assist in keeping our summit at the forefront of customer experience. The Leadership Council consists of a select group of CX professionals who have been involved in the event for a number of years. Their guidance is our commitment to a more fruitful, knowledgeable and enjoyable experience at this year’s summit.

2018 Advisory Panel

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Mumbi Odame

VP - Digital Channels, Barclays Africa

Diane Magers

CEO, CXPA (USA)

Ian Golding

Certified Customer Experience Professional

Clint Payne

Programme Manager – Customer Experience, Multichoice
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Masood Bhamjee

Certified Customer Experience Professional & Manager of Research & CX, Old Mutual Insure

Speakers

The 2018 edition of CEM Africa will focus on customer experience from a business led perspective

Ricardo Braz

Senior Key Account Manager
ASK Afrika

Adnan Theba

CX Sales Consulting Director
Oracle

Lance Peppler

Principal Sales Consultant - CX
Oracle

Marrianne De Korte

Business Manager, Customer Insights &
Escalations Management, Telesure

Chantel Smit

Head of CRM
Travelstart

Ian Campbell

Principal Pre-Sales
Consultant , Callcredit

Nicolette de Wit

CEO
Intuate Group

Taryn Morris

Operations and Logistics Manager,
Head of CX, Uber

Derek Waterston

Sales Account Executive
Kofax South Africa (Pty) Ltd.

Clifford Rodwell

Sales Engineer
Kofax South Africa (Pty) Ltd.

Dion Scotten

Global Consultancy Practice,
Fraud Consultant, Experian

Mark Chamberlain

CIO Callcredit Americas and Customer
Experience Evangelist, Callcredit Americas

José Luis Castaños

EVP Business Development
Enghouse Interactive

Sarina de Beer

Managing Director
Ask Afrika PTY (LTD)

James Norris

Senior Marketing Consultant
Engagement Factory

Ilse Louw

Digital Business Strategist
IQbusiness

Rafael Rodriguez

Digital
IQbusiness

Alan Williams

User Experience
IQbusiness

Gustav van Pletzen

Head of Sales CX
Smoke Customer Intelligence

Klaus Lombardozzi

Customer Operations Excellence Manager
Shell

Peter Reid

Intelligent Insights Practice Executive
Mint Management Technologies

Yugesh Frylinck

Chief Customer Experience Officer
ex Edcon & Sterkinekor

Diane Magers

CEO
CXPA (USA)

Jean-Michel Cornish

Senior Business Solutions Manager
SAS

Grace Sikapokoo

Chief Customer Officer
AIG SA

Mumbi Odame

VP, Digital Channels
Barclays Africa

Andrew Cook

CEO
Smoke Customer Intelligence

Timothy Matthis

Founder
Genex Insights

Shikesh Lalbahadur

Senior Product Manager
Ninzi Connect

Rick Parry

CEO
Delight@work

Ric Wilson

Senior Product Manager
Ninzi Connect

Masood Bhamjee

Certified CX Professional & Manager
of Research & CX ,Old Mutual Insure

Mary-Jane Talbot

Customer Experience Management
IQbusiness

Julia Ahlfeldt

CX
Consulting

Lizette Akker

Customer Experience Management
IQbusiness

Antonia Oakes

Head: Customer Experience : Customer and
Responsible Business, Old Mutual Insure

Wynand Smit

CEO
INOVO

Chantel Botha

Customer Experience Consultant
BrandLove

Clint Payne

Program Manager: Customer Experience
MultiChoice Pty Ltd

Mike Joubert

Founder
The Billybo Group