Advisory Panel

These experts are embedded in the industry, enabling them to provide practical knowledge on a variety of topics.

Ica Van Eeden

Customer Service and Experience Expert

Shep Hyken

Customer Service Expert

Ian Golding

Certified Customer Experience Professional

Iain Meaker

Executive Manager Commercial Distribution, Comair

Prof. Adre Schreuder

CEO & Founder, Consulta & SAcsi

Speakers

Thank you to all who presented at the CEM Africa Summit 2017

Greg Banach

Marketing Director
Continuon

Aditya Rath

Lead Partner
KPMG India

Nelio De Freitas

Business Development Director
Antfarm

Jody Roberts

Senior Solutions Consultant
Genesys

Andrew Cook

CEO
Smoke CI

Alichia Griffith

Senior Solutions Consultant
Genesys

Alan Jones

Senior Solutions Consultant
Genesys

Abraham Fleming

Associate Solutions Consultant
Genesys

Timothy Matthis

Founder
Genex Insights

Tanya Bertram

Customer Marketing Executive
Clicks

Riona Naidu

Head of Marketing Solutions
Experian South Africa

Shikesh Lalbahadur

Senior Product Manager
Ninzi-Connect Software

Rick Parry

CEO
Delight@work

Richard Cramer

Loyalty Director
Achievement Awards Group

Ric Wilson

Product Manager
Ninzi-Connect Software

Patrick Kayton

Cognician, CEO
Delight@work

Natasha Doren

Customer Experience Lead
MMI Holdings

Masood Bhamjee

Manager: Customer Experience,
Research & Complaints, Old Mutual Insure

Mary-Jane Talbot

Management Consultant
IQ Business

Madhukar Kumar

VP, Product marketing and strategy: CX
Oracle

Julia Ahlfeldt

Customer Experience Specialist
BrandUnion

Arihant Jain

Head of Business for Middle East
and Africa, Freshworks

Lizette Akker

Managing Executive
IQ Business

Kerry Thomas

Senior Principal Consultant
IQ Business

Johan Jacobs

Independent Analyst &
Executive Consultant, WetDog

Chris Matson

Senior Director, Strategic Partnerships
& Alliances, Maritz Motivation Solutions

Barry Coltham

Managing Director
Achievement Awards Group

Antonia Oakes

Head: Customer Experience : Customer and
Responsible Business, Old Mutual Insure

David Cosgrave

Director: Pre-sales
SAS

James MacDonald

Solution Consultant
Adobe

Louise van der Hoven

Founding Director, Client
Experience Consultancy

Andrew Esemezie

Former Head of Customer Experience
MTN Nigeria

Ugonwa Nwoye

Customer Operations Executive
MTN Nigeria Communications Limited

Joe Fuster

Global Head of CX Cloud
Oracle

Deon Scheepers

Senior Manager: Strategic Business
Solutions Consulting , Genesys Africa

José Luis Castaños

Founder & EVP Business Development
Presence Technology

Wynand Smit

CEO
INOVO

Amanda Cromhout

CEO
Truth

Chantel Botha

Customer Experience Consultant
BrandLove

Roger Bezuidenhout

Head of Marketing and Loyalty
SnapnSave

Clint Payne

Program Manager: Customer Experience
MultiChoice Pty Ltd

Amanda Sebolai

Divisional Director: Customer Experience
Liberty

Shaun Ray

Head: Client Experience
Capitec

Mike Joubert

Founder
The Billybo Group

Craig Dore

Marketing Director
RGBC

Khomotso Molabe

Executive & Head: Client Experience Transformation
Standard Bank

Marek Zmyslowski

Founder & CEO
HotelOga

Reshma Subramoney

Head of Customer Experience
& Business Assurance, Hollard

Richard Sheahan

Principal Consultant
Forrester

Ica Van Eeden

Managing Executive: Customer Insight
and Loyalty, Vodacom

Kevin Seaman

National Patient Manager
Mediclinic

Julio Hernandez

Global Customer Lead
KPMG

Graham Stephen

Chief Commercial Officer
Wonga

Phakiso Tlali

Director: Customer Experience
Gauteng Provincial Government

Georgina Muirhead

Head of Online CX & Online Shopping Digital Marketing
Pick 'n Pay

Sven Schoof

Head of Customer Experience
Spree