Advisory Panel

These experts are embedded in the industry, enabling them to provide practical knowledge on a variety of topics.

Ica Van Eeden

Head of Customer Service & Experience, Takealot

Shep Hyken

Customer Service Expert

Ian Golding

Certified Customer Experience Professional

Iain Meaker

Executive Manager Commercial Distribution, Comair

Prof. Adre Schreuder

CEO & Founder, Consulta & SAcsi

Speakers

Andrew Esemezie

General Manager -Customer Experience
MTN Nigeria communications limited

Ugonwa Nwoye

customer operations executive
MTN Nigeria communications limited

Joe Fuster

Global Head CX
Oracle

Deon Scheepers

Senior Manager for Strategic Business &
Solutions Consulting , Genesys

José Luis Castaños

Founder & EVP Business Development
Presence Technology

Wynand Smit

CEO
INOVO

Amanda Cromhout

CEO
Truth

Chantel Botha

Head of Brand Design & customer
Experience Strategy, BrandLove

Roger Bezuidenhout

Head of Marketing and Loyalty
SnapnSave

Clint Payne

Program Manager: Customer Experience
MultiChoice Pty Ltd

Eustace Mashimbye

CEO & Founder
Proudly South African

Amanda Sebolai

Director: Customer Experience
Liberty

Shaun Ray

Head: Client Experience Marketing
and Communications, Capitec

Mike Joubert

Founder
The Billybo Group

Craig Dore

Marketing Director
RGBC

Khomotso Molabe

Executive & Head: Client Experience Transformation
Standard Bank

Marek Zmyslowski

CEO & Founder
HotelOga

Reshma Subramoney

Head of Customer Experience & Business Assurance
Hollard

Richard Sheahan

Principal Consultant
Forrester

Ica Van Eeden

Head of Customer Service & Experience
Takealot

Jean Ochse

CA(SA),
CCXP

Gareth Pritchard

CEO
BPESA

Kevin Seaman

National Patient Experience Manager
Mediclinic

Julio Hernandez

Global Customer Lead
KPMG

Graham Stephen

Chief Commercial Officer
Wonga

Benard Moseti

Head of Customer Experience
Jamii Bora Bank

Phakiso Tlali

Director: Customer Experience
Gauteng Provincial Government

Georgina Muirhead

Head of Online CX & Online Shopping Digital Marketing
Pick 'n Pay

Sven Schoof

Head of Customer Experience
Spree