AFRICA’S LARGEST CX EVENT

23 & 24 August 2022

Century City Conference Centre | Cape Town

Sponsors and Partners

CEM Africa 2022 Speakers

40+ speakers will share exclusive insights and practical strategies

Qaalfa Dibeehi

Qaalfa Dibeehi

Dean of customer experience Leadership Institute
Siva Pather

Siva Pather

Managing Director, Nice Systems
Anton de Wet

Anton de Wet

Chief Client Officer (CCXP)
Rashid Toefy

Rashid Toefy

Deputy Director General, Western Cape Government Department of Economic Development and Tourism
Hannah Sadiki

Hannah Sadiki

CEO, Bidvest Financial Services
Dr Sri Safitri

Dr Sri Safitri

Deputy executive vice President of customer experience and digitalisation ,Telkom Indonesia
Philip Moepya

Philip Moepya

Group Head - Experience Design, Standard Bank Group
Shaun Edmeston

Shaun Edmeston

Acting Head of Business Banking & Director of CX
Brett Butler

Brett Butler

Country Manager, RSA, Avaya
Stefan Grieben

Stefan Grieben

CEO, Novomind
Dennis Wakabayashi

Dennis Wakabayashi

Chief Collaborator, Global Voice of #CX
Moses Duma

Moses Duma

Head Group Customer Experience Strategy

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Whats new at CEM AFRICA 2022:

CEM AFRICA is about getting real and separating true value from perceived. The customer experience must be elevated, and to do so, we need to drive ROI, but first buy-in from the ultimate decision-maker is needed.

REDUCED DELEGATE PRICING

We have slashed prices by 50% to make sure tight budgets don’t stand between you and Africa’s best CX event

REAL STORIES, REAL FAILURES AND REAL VALUE

The agenda will feature real stories, real failures and real value from companies that are inked to the customer experience by design. CEOs, founders and women in CX will feature prominently on our agenda

SPOTLIGHT ON PRACTICAL CONTENT

Keynotes are 20 minutes, will not feature powerpoint but will rather take a stripped down approach while addressing informative success stories

NEW FORMAT + NEW SPEAKERS = GREATER ROI

Day 1 features educational workshops and ends of with a cocktail function while day 2 is exclusively reserved Keynotes and panel discussions

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CEM Africa Summit is produced by Kinetic and Vuka Group