AFRICA’S PREMIER CX EVENT

15 & 16 August 2023

Century City Conference Centre | Cape Town

Sponsors and Partners

CEM Africa 2023 Speakers

40+ speakers will share exclusive insights and practical strategies

Qaalfa Dibeehi

Dean of customer experience Leadership Institute

Dennis Wakabayashi

Dennis Wakabayashi

Global Voice of CX, Chief Collaborator - Team Wakabayashi, USA

Anton de Wet

Chief Client Officer, Nedbank, South Africa

Rashid Toefy

Deputy Director General, Western Cape Government Department of Economic Development and Tourism

Abdulaziz Alshamsan

Abdulaziz Alshamsan

Founder & CEO of CXKSA, Former Executive Director General - Customer Experience. Ministry of Human Resources and Social Development, KSA

Pieter Kok

Senior Service Line Director, IPSOS

H.E. Eng. Mohammed Aljasser

H.E. Eng. Mohammed Aljasser

Assistant Minister (COO), Board Member, Board NRC Chairman, KSA

Jad Hindy

SVP Marketing , Expo City Dubai and Expo 2020 Dubai, UAE

Nollie Maoto

Chief Data and Analytics Officer - Merchant Services

Dhiman Bhaumik

VP and Head of Finance and Procurement Operations, Tanfeeth, UAE

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Whats new at CEM AFRICA 2023:

CEM AFRICA is about getting real and separating true value from perceived. The customer experience must be elevated, and to do so, we need to drive ROI, but first buy-in from the ultimate decision-maker is needed.

REDUCED DELEGATE PRICING

We have slashed prices by 50% to make sure tight budgets don’t stand between you and Africa’s best CX event

REAL STORIES, REAL FAILURES AND REAL VALUE

The agenda will feature real stories, real failures and real value from companies that are inked to the customer experience by design. CEOs, founders and women in CX will feature prominently on our agenda

SPOTLIGHT ON PRACTICAL CONTENT

Keynotes are 20 minutes, will not feature powerpoint but will rather take a stripped down approach while addressing informative success stories

NEW FORMAT + NEW SPEAKERS = GREATER ROI

Day 1 features educational workshops and ends of with a cocktail function while day 2 is exclusively reserved Keynotes and panel discussions

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CEM Africa Summit is produced by Kinetic and Vuka Group