• CEM Africa Summit
    5 - 6 August 2020
    Cape Town
    Book Now

Companies represented in the 2019 agenda

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Speakers

Here's a sneak peek of our most recent speakers

Guarin Coetzee

LEAD: Customer Experience, Strategic Accounts
Smoke Customer Intelligence

Landi Jac

Global Director
Worldwide Business Intelligence

Mike Handcock

Chairman and Founder
Circle of Excellence Group

Kirsten Dewar

Managing Director
Platinum Seed

Selina de Freitas

Learning & Development Manager
Genex Insights

Olebogeng Lebo Khubile

Senior Manager Client Operations
Medscheme (Bonitas Business Unit)

Saurabh Prabhuzantye

Business Head - Middle East & Africa
Freshworks

Marjie Gould

VP of Marketing - EMEA
Verint Systems

Corne Krige

Former Springbok and Western
Province Rugby Captain

Antonie Fourie

SMGR Client Experience, Product
& Research, SA Home Loans

Liezl Du Plessis

Business Architect
Nedbank

Medford Torr

Head UX Specialist
ROAM (Ringier One Africa Media)

View all of our speakers

Solutions Display

Featuring leading solution providers offering products such as:

  • CX Consulting
  • Cross-channel Orchestration
  • Customer Intelligence
  • User Experience Design
  • Customer Journey Mapping
  • Multichannel Feedback
  • Digital Marketing Platforms

  • CRM Solutions
  • Intelligent Advertising
  • Marketing Cloud Services
  • Contact Centre Optimisation
  • Enterprise Social Collaboration
  • Data Management

 

Testimonials

This year has A lot more focused crowed that we’ve seen before, something we would absolutely be attending going forward. Some incredibly good leads, some incredibly good contacts we’ve made in South Africa and Southern Africa, at this event.
Freshworks 2018 Sponsor
The event really is all about customer experience and as Verint is a customer engagement company, it is something we hold as great value to us.
Verint 2018 Sponsor
This Summit has been unbelievable, we have met the most interesting people at this summit and seen some really awesome case studies.
BrandLove 2018 Partner
We have been with Kinetic for the past 5 years, we have been repeatedly found the event to be of superior quality, the type pf attendees and quality of the event has been exceptional.
Ninzi, Sero 2018 Sponsor
I think it’s been amazing this year in terms of the new venue
Delight at work 2018 Sponsor
First time at CEM, it has been an incredible journey from start to ‘almost’ end. Meeting the most incredible keynote speakers. Workshops have been educational beyond words, learning everything about how the customer should experience the general workings of everyday.
Logitech 2018 Sponsor
This event has been great for us, I think the most value we do get out of this event is the sessions that we hold with potential customers, explaining the solutions we deliver and we had some really good attendance to our session. So..Very happy with this event.
Kofax 2018 Sponsor
There is obviously a great reason why we keep coming back to this event, because we see a return in investment. One of the big advantages for us, is not only to demonstrate our products capabilities and services to our exsiting customers, but also to engage with a whole bunch of new opportunities
Genesys 2018 Sponsor

 

Event Videos

Julia Ahlfeldt CCXP

04 Sep 18 admin CEM Video 0 Comments

Julia Ahlfeldt CCXP

CEM Africa Summit: 1 - 2 August 2018 | CTICC | Cape Town

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Chantel Botha Brandlove

04 Sep 18 admin CEM Video 0 Comments

Chantel Botha Brandlove

CEM Africa Summit: 1 - 2 August 2018 | CTICC | Cape Town

Read more

Prem Mungul Ninzi Sero

04 Sep 18 admin CEM Video 0 Comments

Prem Mungul Ninzi Sero

CEM Africa Summit: 1 - 2 August 2018 | CTICC | Cape Town

Read more

CEM Africa Summit | A Practical Journey Through Customer Centricity.

CEM Africa is a meeting place for CX professionals and innovative CX solution providers. Where like-minded customer experience experts and the top CX solution providers gather for an informative and educational summit with the common goal of improving customer experience across Africa. The event will provide a platform for like-minded CX professionals to showcase their industry knowledge as well as solutions to better the customer’s perception of the brand.

This is a chance for delegates to meet and gather knowledge from an exclusive group of industry leaders from the most innovative and disruptive brands as they share practical knowledge and detailed stories of their great successes and epic failures, discuss the future of CX, and explore the ever changing CX landscape.  

 We promise to cover the latest insights on the customer journey for gaining deeper customer understanding and give practical ways to improve the profit and retention of profits of organizations through practical examples, effective use of customer data and case studies to be presented by industry experts and professionals. 

Customer Journey at the Core

2019 sees a shift in the content design structure; more customer centric and a deeper focus on practical application through Case Studies and Whitepapers. The main plenary and workshop content will follow the customer journey from awareness to advocacy and everything between. Only practical examples and case studies will feature in 2019, to ensure that every minute spent at CEM 2019 is of great value.

 

 

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