AFRICA’S LARGEST CX EVENT

23 & 24 August 2022

Century City Conference Centre | Cape Town

Sponsors and Partners

CEM Africa 2022 Speakers

40+ speakers will share exclusive insights and practical strategies

Qaalfa Dibeehi

Qaalfa Dibeehi

Dean of customer experience Leadership Institute
Wendy Houlson

Wendy Houlson

Group CX Services Manager
Anton de Wet

Anton de Wet

Chief Client Officer (CCXP)

Past Speakers

Chantel Botha

Chantel Botha

Customer Experience Director
Brigitte Da Gama

Brigitte Da Gama

Chief People Officer
Anton de Wet

Anton de Wet

Chief Client Officer (CCXP)
Brenda Zuma

Brenda Zuma

Customer service and Operations Manager
Douglas McNeilage

Douglas McNeilage

Regional Director - Sales
Simon Hartley

Simon Hartley

Lead Exec, Delivery Services, Massmart Group eCommerce, RSA
Errol van Graan

Errol van Graan

Chief Officer Customer Operations
Moses Duma

Moses Duma

Head Group Customer Experience Strategy
Wendy Houlson

Wendy Houlson

Group CX Services Manager
Vutlharhi Valoyi

Vutlharhi Valoyi

Founder & CEO

Whats new at CEM AFRICA 2022:

CEM AFRICA is about getting real and separating true value from perceived. The customer experience must be elevated, and to do so, we need to drive ROI, but first buy-in from the ultimate decision-maker is needed.

REDUCED DELEGATE PRICING

We have slashed prices by 50% to make sure tight budgets don’t stand between you and Africa’s best CX event

REAL STORIES, REAL FAILURES AND REAL VALUE

The agenda will feature real stories, real failures and real value from companies that are inked to the customer experience by design. CEOs, founders and women in CX will feature prominently on our agenda

SPOTLIGHT ON PRACTICAL CONTENT

Keynotes are 20 minutes, will not feature powerpoint but will rather take a stripped down approach while addressing informative success stories

NEW FORMAT + NEW SPEAKERS = GREATER ROI

Day 1 features educational workshops and ends of with a cocktail function while day 2 is exclusively reserved Keynotes and panel discussions

Conference Gallery

View All

CEM Africa Community

Subscribe

Join our weekly digest. We’ll send you tips and tactics for everything CX and updates on this year’s conference.

Subscribe

Privacy Policy • Ts & Cs • Contact us at info@kineticevents.net

CEM Africa Summit is produced by Kinetic and Vuka Group