AFRICA’S LARGEST CX EVENT

23 & 24 August 2022

Online & In-Person | Century City Conference Centre | Cape Town

CEM AFRICA SPEAKERS

40+ EXPERT SPEAKERS WILL SHARE EXCLUSIVE INSIGHTS AND PRACTICAL STRATEGIES

Qaalfa Dibeehi

Qaalfa Dibeehi

Dean of customer experience Leadership Institute
Brigitte Da Gama

Brigitte Da Gama

Chief People Officer
Anton de Wet

Anton de Wet

Chief Client Officer (CCXP)
Lynne Blignaut

Lynne Blignaut

Group Loyalty and Customer Rewards
Errol van Graan

Errol van Graan

Chief Officer Customer Operations
Moses Duma

Moses Duma

Head Group Customer Experience Strategy
Wendy Houlson

Wendy Houlson

Group CX Services Manager
VIEW THE FULL SPEAKER LINEUP

Whats new at CEM AFRICA 2022:

CEM AFRICA is about getting real and separating true value from perceived. The customer experience must be elevated, and to do so, we need to drive ROI, but first buy-in from the ultimate decision-maker is needed.

REDUCED DELEGATE PRICING

We have slashed prices by 50% to make sure tight budgets don’t stand between you and Africa’s best CX event

REAL STORIES, REAL FAILURES AND REAL VALUE

The agenda will feature real stories, real failures and real value from companies that are inked to the customer experience by design. CEOs, founders and women in CX will feature prominently on our agenda

SPOTLIGHT ON PRACTICAL CONTENT

Keynotes are 20 minutes, will not feature powerpoint but will rather take a stripped down approach while addressing informative success stories

NEW FORMAT + NEW SPEAKERS = GREATER ROI

Day 1 features educational workshops and ends of with a cocktail function while day 2 is exclusively reserved Keynotes and panel discussions

THE CX EVENT OF THE YEAR

IN-PERSON IN CAPE TOWN & ONLINE

World-Class Virtual Event Platform

Cutting-edge online event tech with virtual exhibitions and online networking like never before. Get access to live keynotes, panel discussions, and the agenda. Engage with speakers, and participate in Q&A sessions, polls, and surveys. Engage with exhibitors, either via chat or video call. Exchange business cards, and download brochures into your virtual briefcase.

CX Expo

Solutions Showcase & Networking

CEM Africa’s solutions showcase brings a variety of successful brands that will be sharing how they have successfully integrated CX into business operations. As an attendee you will gain a deeper insight into the ever-evolving field of CX and develop a unique vision that will change the way you perceive and progress the verticles you impact today.

Network with some of the top teams and specialists in the CX space. CEM Africa hosts a variety of networking functions to help you align yourself or your organisation with the top CX innovators across many industry verticals.

CEM Workshops

Educational Workshops & Panels

Panel discussions drive value and uncover golden nuggets by teasing out speakers’ expertise. Hear experts hash out ideas together, share what’s worked for them, how they’ve succeeded and struggled in the past year, and what they’re focused on.

Hear from leading innovators in focused 60 minute workshop sessions. The workshops are scheduled in advance as the topics are marketed made available during the build up to the summit.

Conference Gallery

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CEM Africa Community

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