AFRICA’S PREMIER CX EVENT

15 & 16 August 2023

Century City Conference Centre | Cape Town

Sponsors and Partners

CEM Africa 2022 Speakers

40+ speakers will share exclusive insights and practical strategies

Qaalfa Dibeehi

Dean of customer experience Leadership Institute

Siva Pather

Managing Director, Nice Systems

Anton de Wet

Chief Client Officer, Nedbank, South Africa

Rashid Toefy

Deputy Director General, Western Cape Government Department of Economic Development and Tourism

Hannah Sadiki

CEO, Bidvest Financial Services

Dr Sri Safitri

Deputy executive vice President of customer experience and digitalisation ,Telkom Indonesia

Philip Moepya

Group Head - Experience Design, Standard Bank Group

Shaun Edmeston

Acting Head of Business Banking & Director of CX

Brett Butler

Country Manager, RSA, Avaya

Stefan Grieben

Dennis Wakabayashi

Dennis Wakabayashi

Global Voice of CX, Chief Collaborator - Team Wakabayashi, USA

Moses Duma

Head Group Customer Experience Strategy

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Whats new at CEM AFRICA 2023:

CEM AFRICA is about getting real and separating true value from perceived. The customer experience must be elevated, and to do so, we need to drive ROI, but first buy-in from the ultimate decision-maker is needed.

REDUCED DELEGATE PRICING

We have slashed prices by 50% to make sure tight budgets don’t stand between you and Africa’s best CX event

REAL STORIES, REAL FAILURES AND REAL VALUE

The agenda will feature real stories, real failures and real value from companies that are inked to the customer experience by design. CEOs, founders and women in CX will feature prominently on our agenda

SPOTLIGHT ON PRACTICAL CONTENT

Keynotes are 20 minutes, will not feature powerpoint but will rather take a stripped down approach while addressing informative success stories

NEW FORMAT + NEW SPEAKERS = GREATER ROI

Day 1 features educational workshops and ends of with a cocktail function while day 2 is exclusively reserved Keynotes and panel discussions

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CEM Africa Summit is produced by Kinetic and Vuka Group