Whats new to CEM 2021?:

CEM 2021 is about getting real and separating true value from perceived. The customer experience must be elevated, and to do so, we need to drive ROI, but first buy in from the ultimate decision maker is needed’

REDUCED DELEGATE PRICING

We have slashed prices by 70% to make sure tight budgets don’t stand between you and Africa’s best CX event

REAL STORIES, REAL FAILURES AND REAL VALUE

The agenda will feature real stories, real failures and real value from companies that are inked to the customer experience by design. CEOs, founders and women in CX will feature prominently on our agenda

SPOTLIGHT ON PRACTICAL CONTENT

Keynotes are 20 minutes, will not feature powerpoint but will rather take a stripped down approach while addressing informative success stories

NEW FORMAT + NEW SPEAKERS = GREATER ROI

Day 1 is an evening Pre-event registration, educational workshops and cocktail function while day 2 is exclusively reserved Keynote and panel discussions

CEM Africa Summit

By Kinetic

We’re happy to announce our event date!

17 May 2021, (Cape Town International Convention Centre)

CEM 2021 BRANDS INCLUDE

CEM 2021 Speaker Line-Up

Testimonials

“This year has A lot more focused crowed that we’ve seen before, something we would absolutely be attending going forward. Some incredibly good leads, some incredibly good contacts we’ve made in South Africa and Southern Africa, at this event.”

Freshworks

2018 Sponsor
“The event really is all about customer experience and as Verint is a customer engagement company, it is something we hold as great value to us.”

Verint

2018 Sponsor
“This Summit has been unbelievable, we have met the most interesting people at this summit and seen some really awesome case studies.”

BrandLove

2018 Partner
“We have been with Kinetic for the past 5 years, we have been repeatedly found the event to be of superior quality, the type of attendees and quality of the event has been exceptional.”

Ninzi, Sero

2018 Sponsor
“I think it’s been amazing this year in terms of the new venue.”

Delight at work

2018 Sponsor
“First time at CEM, it has been an incredible journey from start to ‘almost’ end. Meeting the most incredible keynote speakers. Workshops have been educational beyond words, learning everything about how the customer should experience the general workings of everyday.”

Logitech

2018 Sponsor
“This event has been great for us, I think the most value we do get out of this event is the sessions that we hold with potential customers, explaining the solutions we deliver and we had some really good attendance to our session. So.. Very happy with this event.”

Kofax

2018 Sponsor
“There is obviously a great reason why we keep coming back to this event, because we see a return in investment. One of the big advantages for us, is not only to demonstrate our products capabilities and services to our existing customers, but also to engage with a whole bunch of new opportunities.”

Genesys

2018 Sponsor

Conference Gallery

Kinetic365

Kinetic365 was established to feed the growing demand for specialised business information and on-demand educational content. Members benefit from our portal’s value-rich content which includes live webinars. industry news, masterclasses, videos, interviews and podcasts with eCommerce; CX and IT leaders from all over Africa, India and the Middle East. In addition members receive preferential rates and access to both our virtual and physical digital events.

Listen & Subscribe

ECOM20/20 Hybrid editions

Experience an exciting mix of live and virtual Events. Attendees with have the option to physically attend our live on the ground events in Africa and India or enjoy the experience from the comfort of their home or office. Attendees have access to exclusive content and experiential set pieces, mixed together to provide an immersive online experience.

On your CEM Africa journey.
We want to hear from you

Stay in touch for our latest offers

Contact Us