Century City Conference Centre, Cape Town, 15 – 16 August 2023


Join CX professionals, influencers and specialists for 2 days of educational workshops, keynotes and panel discussions. Connect, share insights, and learn from some of the brightest minds in CX

  • Connect and build relationships with CX professionals from diverse industries
  • Learn from experts in CX and gain insights into the latest strategies and trends
  • Explore the latest tools, technologies, and best practices that are driving the CX industry forward.
Register to attend CEM Africa 2023
Register your interest

Get 45% off your all-access pass by registering before 31 March 2023.

If you are a CX professional looking to expand your network, learn from industry peers, and discover the latest strategies, technologies and trends in CX, CEM Africa has everything you need to lead the charge in CX for your company.

Join 500 of Africa’s brightest minds in CX to learn, share insights and connect.

For 2 days on 15-16 August 2023, CEM will cover 2 tracks, consisting of hyper-focused workshops, keynote speeches, panel discussions and live Q&A sessions to help take your CX to the next level.

The all-in-one customer experience event will bring you closer to leading CX professionals and brands.

Register to attend CEM Africa 2023
Register your interest











Co-located event

Contact Centre Africa: Transforming the CX Landscape

The Contact Centre Africa track at CEM Africa explores the latest trends, challenges, and opportunities in the African contact center industry. Attendees will gain insights into:

  • Adopting digital channels, automation, and AI technologies
  • Addressing challenges such as the lack of infrastructure and skilled workforce
  • Delivering high-quality customer service with innovative technologies and customer-centric approaches
  • Navigating data privacy, security, and regulatory compliance

Attending brands

Real stories, real failures, and real value…

Educational Workshops

Networking + Matchmaking

Keynotes + Panel Discussions

Why Attend

Unlock Your CX Potential: The Benefits of Attending CEM Africa

Networking opportunities: CEM Africa brings together a diverse group of CX professionals, including thought leaders, industry experts, and practitioners from a wide range of industries. This provides an excellent opportunity to network, exchange ideas, and build relationships with other professionals in the field.

Learning from industry experts: CEM Africa features a wide range of speakers and presenters who are experts in the field of CX. Attendees will have the opportunity to learn from these experts, hear about their experiences, and gain insights into the latest strategies and technologies.

Discover the latest trends and technologies: CX is a constantly evolving field, and CEM Africa provides an opportunity to stay up-to-date on the latest trends and technologies. Attendees can explore the latest tools, technologies, and best practices that are driving the industry forward.

Workshops: CEM Africa offers a variety of hands-on workshops where attendees can gain practical experience in CX-related topics, learn new skills, and apply the latest strategies and techniques to their own organization’s challenges and allows attendees to connect with peers and build new relationships in the field.

CEM Connect

Join the Ultimate CX Networking Party

Join CEM Connect, the must-attend networking event at CEM Africa!

This lively and engaging party is your opportunity to connect with like-minded CX professionals while enjoying complimentary drinks and snacks in a fun and relaxed atmosphere.

Don’t miss out on the chance to build valuable relationships that could lead to future collaborations or partnerships.

2023 Sponsors and Partners

Silver Sponsors



Register to attend CEM Africa 2023

Pay Now with Credit Card

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