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Meet the Judges Our panel of experienced CX leaders have been carefully selected to assess the award finalists. The judges have categorised the core competencies of customer experience. Utilising their extensive industry experience, they have been assigned the important task of recognizing those companies and individuals delivering a superior customer experience.



"While the number of local CXM and CEM practitioners has grown significantly in recent years, it is still a fledgling network, with many individuals remaining the only customer-champion within their organization. Awarding excellence, not only publicly acknowledges the hard work of others who are "fighting the good fight", it also creates a platform for education and idea sharing. For these reasons, it is imperative that the CXM/CEM professional community participate in identifying and celebrating local achievement within the field." - Julia Ahlfeldt, Customer Experience Specialist, Brand-Union





The inaugural CX Africa Awards is linked with the Customer Experience Management Summit. The CXA Awards celebrate and promote the highest level of customer experience across Africa. The CXA Awards gala dinner will be an evening of glamour and prestige while we celebrate CEM's top achievers.

Posted by News Team

About CEM Africa Summit

CEM Africa is a meeting place for CX professionals and innovative CX solution providers, where like-minded customer experience experts and the top CX solution providers gather for an informative and educational summit with the common goal of improving customer experience across Africa. The event will provide a platform for like-minded CX professionals to showcase their industry knowledge as well as solutions to better the customer’s perception of the brand.