With such a strong emphasis today on Customer Experience (CX), plenty of data and reports are coming out with information and ideas we can use to improve. One such report is Extens Consulting’s Best Practices Customer Experience 2018. Based in France, Extens helps its clients create memorable experiences for customers and employees. It lists 24 ideas from as many companies, most of them from France, and some of which you’ll recognize. The list offers concepts that are worth considering as CX strategies for your organization. While nothing may seem radically new or different, they all work for the different industries these companies represent. I’ve taken 10 of my favorites from their list to give you a short synopsis. I also end each example with a question to help you consider if this is an idea you can use.
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