Companies that prioritise customer experience witness an 80% increase in revenue. You cannot afford to get left behind. By fostering knowledge exchange, collaboration, and innovative solutions, we empower African businesses to enhance customer experiences in an ever-changing landscape.
CEM Africa has a legacy of successful events that have brought together customer experience professionals from across Africa and beyond. Previous events have featured insightful talks, panel discussions, interactive workshops, and networking opportunities.
Relive some of the highlights from previous CEM Africa events in the gallery below.
ABOUT EVENT
CEM Africa is the premier gathering of influential CX leaders and practitioners dedicated to driving excellence. This dynamic conference connects industry pioneers, fosters impactful relationships, and showcases cutting-edge practices.
By propelling the field of customer experience forward, CEM Africa empowers organisations and the teams driving these initiatives to deliver exceptional satisfaction and drive business growth. Our event brings together the entire value chain across:
Challenge yourself to take your company's customer experience to the next level. Learn from the best in the business from Africa and the world.
With a focus on customer experience management in Africa this conference is a must-attend for any business professional looking to stay ahead of the curve and drive success.
Be inspired by a lineup of expert speakers who will share their knowledge and insights on the latest CX industry trends, challenges and opportunities.
Step into a world of innovation and discovery with our cutting-edge exhibits. Discover the latest products and services that are changing the game in your industry.
Engage in meaningful conversations in a relaxed social setting. Drinks and snacks are on us. Come share in some fun with the CEM community at the end of day one.
Workshops connect like-minded professionals to discuss industry-specific challenges/opportunities for valuable insights and potential collaborations.
Connect with new business opportunities through our 'concierge-style' matchmaking programme. Available to all Delegates, Sponsors, Exhibitors and Speakers, we work with you to identify your business objectives and partner you with solution providers to your objectives or challenges.
Meet and connect with like-minded professionals. With networking opportunities galore, you'll build valuable relationships that will last long after the conference is over.
This track is specifically designed to address industry trends and opportunities, with a focus on enhancing customer experience, leveraging technology advancements, and fostering employee engagement.
Be inspired by a lineup of expert speakers who will share their knowledge and insights on the latest energy industry trends, challenges and opportunities.
Daniele Joubert
Head: Strategy and Planning Sub Saharan Africa
Uber
David Hobbs
Customer Operations Specialist
OneDayOnly
Grant Hughes
Principal Security Architect
Engen
Helen Bywater
Global Head of CX Service Design
Ipsos
Ianthe Sandnes
HOD: eCommerce Marketing & CX
Pick n Pay
Zhecho Dobrev
Principal Consultant
Beyond Philosophy
Kholiwe Ntsonta
Head of Customer Strategy
Old Mutual Limited
Laila Al Hadhrami
Managing Director
C3 Advisory
Lelen Udayan
Head Of Customer Experience
Mukuru
Lucy (Lucinda) Dixon
Associate Service Line Director
Ipsos
Molefe Pooe
Group Chief Executive Officer
Bidvest Laundry Group
Nisha Maharaj
Senior Marketing Manager
V&A Waterfront
Phillip Moepya
Group Head - Experience Design
Standard Bank Group
Pieter Kok
Senior Service Line Director: Customer Experience
Ipsos
Qaalfa Dibeehi
Customer institute and Managing Partner
Rashid Toefy
Deputy Director -General
Western Cape Government
Shouneez Baghas
Head Of Client Experience
Rand Merchant Bank
Jad Hindy
SVP Marketing
Expo City Dubai
Anton de Wet
Chief Client Officer
Nedbank
Tarryn Knight
Head of Product, Marketing & PR
Dennis Wakabayashi
Global Voice of CX, Chief Collaborator
Team Wakabayashi, USA
Maximise your results with CEM Africa’s 365 marketing opportunity. Influence your prospect before, during and after the event, ensuring they not only know who you are, but are excited to converse.
Our team works with you to ensure your expertise is recognised by those you want to connect with. We help you, achieve your goals.
CEM Africa is your platform to connect with professionals from diverse industries, united by a shared goal: to create exceptional experiences that drive customer satisfaction and revenue growth.
CRM / CSM / CMS software 
IT / ICT
Finance & Investment 
Policy & Regulation 
Universities / Colleges 
Legal & Insurance 
Business Advisory & Consulting 
Artificial Intelligence and Machine Learning
Customer Data Analytics and Insights
UX / UI Design
Contact Centres
Customer Feedback & Surveys 
CX Management platform
Loyalty & Rewards
Personalistion & Recommendation Engines 
Social Media Monitoring & Engagement 
VoE / VoC Analytics & Solutions 
Digital Marketing
Workflow Automation and Optimisation 
Data Protection & Management
Field Service Management 
Service Level Monitoring 
Customer Journey 
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Chief Customer Officer.png)
Chief Marketing Officer.png)
Chief Digital Officer.png)
Chief Experience Officer.png)
Retail and E-commerce.png)
Hospitality and Travel.png)
Telecommunications.png)
Media and Entertainment.png)
Consumer Goods and FMCG.png)
Food and Beverage.png)
Gaming and Gambling.png)
Social Media and Influencer Marketing.png)
Financial Services.png)
Healthcare and Pharmaceuticals.png)
Energy and Utilities.png)
Education.png)
Local Government and Public Services.png)
Non-profit and Charitable Orgs.png)
Logistics and Supply Chain.png)
Environmental & Sustainability Services.png)
Human Resources and Recruitment.png)
Technology and Software.png)
Automotive.png)
Insurance
The CEM Summit never disappoints. Thought-provoking topics and a wonderful opportunity to reconnect with colleagues from across industries.
The growth of our economy stems from taking care of our customers in every way and educate them in the process – CEM summit is about that in a much more practical manner.
Building a successful customer strategy is much like building your dream home, whether you’re starting from scratch or renovating a ‘fixer-upper’.
While initially, you might not have the budget or know-how to construct your ultimate home, or do a full ‘rip and replace’ remodel, you can begin by knocking down walls or even by simply replacing outdated carpet as a step towards your dream home; incremental progress can get you real results.
But ultimately to deliver on the dream, a vision is required, as is the plan to get there, along with an understanding of the steps that really matter and, of course, a budget.
Consider this paper a guide to creating the ideal customer strategy, whether it’s a renovation, remodel, or a completely new build.
Package includes:
Package includes:
Package includes:
By showcasing your brand, you're creating a powerful presence in front of your target audience, establishing your business as a market leader, and opening up opportunities for valuable conversations with key decision-makers.
Gain maximum exposure for your brand and connect with potential customers, partners, and industry leaders. Showcase your latest products and services, generate leads, and more.
Sponsoring the event positions you as a market leader, providing premium brand exposure and VIP treatment. Connect with key decision-makers and elevate your brand.
Fill in the form below and our team will help you with information about the event, and answer any questions you have.
CEM Africa connects CX industry professionals and organisations to information and each other in a carefully curated live and online environment. It's purpose, to help shape the future of CX in Africa.
Exhibit or Sponsor CEM Africa
Attend CEM Africa
For other enquiries contact:
T: +27 21 700 3500
+27 21 700 3512
