Eighty-four percent of brands in Forrester's US Customer Experience Index (CX Index™) got "OK" scores or worse from their customers in 2015. This is a clear sign that their current approach to customer experience management (CXM) isn't working...
Reshma Subramoney, Head of Customer Experience & Business Assurance at Hollard Insurance, has joined the variety of speakers who will be presenting at the 6th Annual Customer Experience Management Africa Summit.
The 6th CEM Africa Summit is enlisting the continent's top heads of customer experience, client services, operations, and technology to present key topics generated with the assistance of our esteemed advisory panel of industry experts...
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RT @JuliaAhlfeldt: Why does CX fail? That answer isn't so simple. I joined Andrew Cook CEO of @SmokeCIS to discuss and debate what's preven…