Great customer service is a passion of mine, in fact it is more than a passion, it is an obsession. I believe that every customer who spends their hard earned Dollars/Pounds/Euros/Rands/Yen deserves to be treated in the way that they expect. I am an entrepreneur and the CEO of Smoke Customer Intelligence, a customer experience management (CEM) company focused on helping organisations (from small SMMEs to large multinational listed companies) enhance business processes to improve customer experience and ultimately bottom line profits. Smoke Customer Intelligence is also the development company behind the market leading enterprise feedback solution – Eyerys. At Smoke Customer Intelligence, I am surrounded by people who are just as passionate about customer service as I am. All members of staff are experts in their fields and this allows us to make a difference to our customers and the company. My love for business also stems from a keen interest in developing innovative ideas and entrepreneurial start-ups. Specialties include:
• Customer experience management
• Voice of the customer strategy
• New business start-ups (taking a business from start-up to profitability)
• Idea incubation
• Identification of customer service break-downs and driving improvement