Leigh Moon is the Managing Executive: Client Experience at SA Home Loans, based at their Head Office in Durban, South Africa.
Leigh started her Financial Services career at First Bowring and Associates as a Financial Advisor. Leigh subsequently joined NBS and held various key Sales Management positions, and was promoted to General Manager: NBS Retail Sales. As part of the merger between NBS and Peoples Bank (Nedbank), Leigh was appointed as the Key Client Retention Head and succeeded in retaining and growing the Savings, Transactional and Investment Book. Leigh’s last position at Nedbank was as National Sales Manager: responsibility for the sales of the Nedbank Personal Loan Product into the branch network and successfully grew the product.
Throughout Leigh’s career in Financial Services she has always had a passion for service delivery. In NBS this culminated in the roll out of the successful NBS Legendary Service Program. After joining SA Home Loans as General Manager: Client Services, Leigh drew on her experience to develop the unique SA Home Loans Amazing Services Program. The Amazing Service Program is fully inculcated into the SA Home Loans culture and has become a key differentiator in the highly competitive home loan market. Amazing Services is about living the core values of Care, Commitment and Communication, both in the lives of clients and staff alike.
Leigh in her role as Managing Executive: Client Experience, is responsible for an extensive portfolio including Help Desk Contact Centre for existing Client Servicing, Further Lending Division, Client Service Centre Division, Client Engagement Division and Champion of our Amazing Service Program. Her portfolio also includes Product and Research.