Lizette is passionate about solving problems for people and designing and delivering changes that create unique new experiences.

Lizette has gained extensive experience throughout her career, in various operational, management and consulting roles, mostly within the Financial Services industry.

For the last 10 years, Lizette has increasingly specialized in the field of customer experience management.

Lizette is currently a CX Design Lead at RMB, focusing on the service related journeys for the corporate client segment. Lizette leverages her diverse experience across skill sets including design thinking, strategy, process design, service design, business analysis, change management and project management to design improved client experiences for these clients.

Lizette has a Project Management diploma, and a B.Sc Information Systems Degree. Lizette is also an accredited Lean Six Sigma Green Belt, Certified Process Professional (CPP) Champion, Accredited Customer Experience (ACX) Champion and Coach.