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CEM AFRICA 2023 SPEAKERS WILL BE ANNOUNCED SOON…

40+ EXPERT SPEAKERS WILL SHARE EXCLUSIVE INSIGHTS AND PRACTICAL STRATEGIES

Event Chairperson

Dennis Wakabayashi

Dennis Wakabayashi

Global Voice of CX, Chief Collaborator - Team Wakabayashi, USA

2023 Advisory Panel

Codin Caragea

Chief Manager, Head of Customer Experience, Bank Muscat, Oman

Abdulaziz Alshamsan

Abdulaziz Alshamsan

Founder & CEO of CXKSA, Former Executive Director General - Customer Experience. Ministry of Human Resources and Social Development, KSA

H.E. Eng. Mohammed Aljasser

H.E. Eng. Mohammed Aljasser

Assistant Minister (COO), Board Member, Board NRC Chairman, KSA

Jad Hindy

SVP Marketing , Expo City Dubai and Expo 2020 Dubai, UAE

Dhiman Bhaumik

VP and Head of Finance and Procurement Operations, Tanfeeth, UAE

Anton de Wet

Chief Client Officer, Nedbank, South Africa

2022 Speaker line-up

Rashid Toefy

Deputy Director General, Western Cape Government Department of Economic Development and Tourism

Dr Sri Safitri

Deputy executive vice President of customer experience and digitalisation ,Telkom Indonesia

Hannah Sadiki

CEO, Bidvest Financial Services

Liran Meir Frenkel

Liran Meir Frenkel

Product Manager RPA, NICE

Andrew Bourne

Regional Manager, Africa, ZOHO

Gary Cameron

Customer Engagement Solutions Specialist, Avaya

David Kay

Business Consultant VRS EMEA, NICE

Premanand Velumani

Premanand Velumani

Solution Consulting Manager

Yogev Krife

Account Executive - Nexidia Analytics, Nice systems

Laura Kiesewalter

Laura Kiesewalter

Head of International Business Development

Dino Bernicchi

Head of Machine Learning, HomeChoice International PLC

Asslan Salloum

Service Providers Sales Lead

Sue Bolt

Director of WFM, EMEA, NICE

Stefan Glomb

Senior Solution Architect, Novomind

Andy Hearsey

Senior Solutions Consultant

Chantel Botha

CEO and Founder, BrandLove

Jonathan Williams

Jonathan Williams

CEO and Founder

Anna Thomas

Head of Journey Design, BrandLove

JD Engelbrecht

MD – Everlytic

Mark Ligi

Senior Product Manager

Conny Sibanda

CX and CRM Lead

Michelle Matthee

Michelle Matthee

Head of Customer Succeess

Ajish Pillai

Commercial Director, MEA, India & Pakistan

Reynhardt Uys

Mareli Smit

Brand Warrior™️ Program Lead, BrandLove

Saint-Francis Tohlang

Saint-Francis Tohlang

Corporate Communications and Public Affairs Director, Nestlé East & Southern Africa Region

Ismail Shabir Dawjee

Ismail Shabir Dawjee

Head of Experience Design

Zhecho Dobrev

Principal consultant, Beyond Philosophy, UK

Bronwyn Pretorius

Bronwyn Pretorius

Executive Head of Marketing, Mukuru

Sara Pike

Service Line Lead Customer Experience

Anthea Williams

Anthea Williams

Customer Experience Manager, Sanlam Reality

Alistair Freeman

Alistair Freeman

CEO, Freshtech Africa

Mandisa Makubalo

Mandisa Makubalo

Founder and Managing Director, Unlimited Experiences

Nancy Moodley

Head of Customer Experience, Digital and CRM, Nissan RSA

Pieter Berner

Head of Customer Success, YouKnow

Lynne Blignaut

Group Loyalty and Customer Rewards

Philip Moepya

Group Head - Experience Design, Standard Bank Group

Vincent Viviers

Vincent Viviers

Head of E-commerce, Pick n Pay

Maroba Maduma

Chief Customer Experience Officer

Lihle Dlamini

Chief Marketing Officer, Eastern Cape Parks and Tourism Agency, RSA

Maritza Curry

Head of Data, BNP Paribas Personal Finance

Brenda Zuma

Customer service and Operations Manager

Amanda Reekie

Founder and CEO

Anton de Wet

Chief Client Officer, Nedbank, South Africa

Simon Hartley

Lead Exec, Delivery Services, Massmart Group eCommerce, RSA

Mumbi Odame

Head of CX and Design

Shaun Edmeston

Acting Head of Business Banking & Director of CX

David van Schoor

David van Schoor

Technology Partner,

Moses Duma

Head Group Customer Experience Strategy

Clint Payne

Customer Experience Lead Group Digital